On January 29, 2025, PATHS partnered with ScaleHealth to host an engaging and insightful webinar featuring Dr. Lee Sharma, OB/GYN and long-time PATHS partner. In this session, Dr. Sharma shared firsthand experiences of transforming her women’s health practice through innovative patient engagement strategies and how PATHS has helped her achieve better outcomes for both patients and staff.
If you missed the webinar or want to revisit the key insights, this recap will guide you through the most important moments and lessons shared during the session.
Key Takeaways
- Patients feel supported and empowered: PATHS delivers personalized care plans accessible 24/7, reducing anxiety and confusion between visits.
- Real results—25% reduction in follow-up calls: By giving patients curated, accurate information at their fingertips, Dr. Sharma’s practice reduced calls and interruptions, freeing up staff for higher-priority tasks.
- Improved patient satisfaction and adherence: PATHS ensures that patients understand their care plans, leading to better outcomes and fewer complications.
“PATHS bridges the gap between clinic visits and home care. My patients feel supported and connected, even when they’re not in the office. It’s been transformative for their experience.” – Dr. Lee Sharma
Webinar Highlights: Key Moments and Insights
🕒 [0:00 - 5:00] Welcome & Introductions
The webinar kicked off with PATHS Founder Kermit Farmer, Dr. Sharma, and the event’s sponsor, ScaleHealth, introducing the importance of addressing gaps in patient engagement. They emphasized how tools like PATHS are designed to make the healthcare experience more connected, seamless, and effective.
🕒 [5:00 - 15:00] The Challenges of Patient Engagement in Women’s Health
Dr. Sharma described common issues in women’s health, such as:
- Patients retaining only 20% of the information shared during appointments.
- High rates of follow-up calls, often due to confusion about care plans.
- Staff burnout and workflow inefficiencies from repetitive questions and unclear discharge instructions.
“Before PATHS, I often spent time on calls answering the same questions. Now, patients have access to everything they need—exactly when they need it—without relying on follow-ups.” – Dr. Lee Sharma
🕒 [15:00 - 25:00] Practical Solutions: How PATHS Helps Bridge Care Gaps
Dr. Sharma shared how her practice has leveraged PATHS to address these challenges:
- Onboarding new patients: A streamlined onboarding experience through personalized Paths has drastically improved efficiency and patient satisfaction.
- Curated digital content: Patients receive step-by-step guidance and reminders, which reduces confusion and enhances adherence to treatment plans.
- Accessible information: Patients can revisit information 24/7, ensuring they are always informed and empowered.
Screenshot Placeholder: [Example of a Patient-Friendly Path Interface]
“With PATHS, my patients no longer leave the office struggling to remember vital information. They revisit it at their own pace, which makes them more confident and independent.”
🕒 [25:00 - 35:00] Real-World Results: Measurable Improvements in Practice Efficiency and Patient Outcomes
- 25% reduction in follow-up calls: The digital delivery of information has significantly reduced the number of routine calls.
- Increased patient confidence: By giving patients on-demand access to care instructions, anxiety and confusion have been minimized.
- Enhanced staff productivity: With fewer interruptions, the clinical team can focus on higher-priority tasks.
“When my team isn’t constantly fielding calls, they can focus on delivering better care during visits. This has been a game-changer for both staff satisfaction and patient outcomes.”
Biggest Ah-Ha Moments
- Patient retention and adherence improve with continuous engagement: Providing ongoing support between appointments ensures that patients are more likely to follow their care plans.
- Reducing repetitive tasks frees up time for higher-value care: Streamlining processes through PATHS reduced the burden on staff, allowing them to focus on personalized patient care.
- Digital engagement doesn’t replace the human touch—it enhances it: Dr. Sharma noted that rather than replacing in-person interactions, PATHS complements them by giving patients additional support when doctors aren’t physically present.
Key Quotes from Dr. Lee Sharma
- "PATHS allows me to focus more on patient care during appointments, knowing my patients have everything they need afterward. It’s peace of mind for both of us."
- "With fewer routine follow-ups, we’ve seen more efficient workflows, better outcomes, and happier patients."
Ready to See PATHS in Action?
If you’re interested in learning how PATHS can help you redefine patient engagement and improve your practice outcomes, here’s what you can do next:
